What to do if your Amazon account is suspended?
How to quickly unfreeze the account and retrieve the frozen funds can be the most worrying and urgent matter for suspended Amazon sellers. Summarized into the following three points:
- If it's a mistaken judgment, providing evidence will lead to account reinstatement.
- If it's unintentional or a first offense, submitting a proper Plan of Action (POA) as per Amazon's requirements can also lead to account reinstatement.
- If the appeal fails or is abandoned, the funds will remain frozen for 90 days.
There are two prerequisites for retrieving the funds: no involvement in other criminal activities, and the account passes Amazon's identity verification, meaning it is controlled by the seller, such as having access to the legal representative or company address. In other words, if your account was purchased and the legal representative cannot be contacted, the outcome is self-evident.
Amazon seller law firms typically handle this in two ways:
- Appeal
Submit a lawyer's letter to Amazon's legal team. The letter will compile evidence based on the store's situation to prove that the represented seller no longer sells suspicious products and has exceeded Amazon's promised 90 days. It will cite legal provisions informing Amazon that they have no right to freeze funds long-term and demand immediate refund.
Appeal emails are as follows:
Disbursement-Appeals@Amazon.com
2.Arbitration
If the appeal fails or the amount of funds is significant, arbitration can be considered by filing an application with the American Arbitration Association. Amazon has 14 days to respond upon receiving the arbitration notice, or it is considered an automatic waiver, and the seller can then retrieve the funds.
In conclusion, if Amazon freezes your account and refuses to release the funds, you can appeal to save your store, and the funds will be restored. If saving the store is not an option, then wait for Amazon to release the funds after 90 days.