How Amazon Sellers Can Cancel Orders?

When dealing with daily order management, Amazon sellers often encounter the issue of canceling orders. This article will introduce the methods for canceling orders for Amazon sellers, so keep reading.

To cancel store orders, sellers can choose to cancel them themselves or request buyers to cancel them.

1.Self-Cancelation by Sellers


  • Navigate to the "Order Management" page on the Amazon Seller Central.
  • Locate the order you wish to cancel in the order list.
  • Click on the desired order and select "Cancel Order."
  • Choose the cancellation reason and provide an explanation.
  • Sellers can also input tracking information in the "Seller Notes" section, then click "Submit" after confirming the details are correct.

Adverse Effects: Self-canceling orders may have negative impacts in two aspects:

  • It affects the order cancellation rate, which should not exceed 2.5%.
  • Canceling orders without proper communication may lead to negative feedback from customers. If cancellation is necessary, it's advisable to proactively communicate with the buyer, request them to send a cancellation email, and then proceed to cancel the order from the backend, selecting the buyer's reason.

2.Contacting Buyers to Cancel Orders


  • Send an email to the buyer with the order cancellation link included.
  • Explain in the email that the seller cannot directly cancel the order and request the buyer to apply for cancellation through the Order Management section.
  • Upon receiving the email, the buyer can navigate to their order and select "Request Order Cancellation," choosing the buyer's cancellation reason. It's important to note that buyers can only cancel orders before the seller ships the items.

According to official instructions from the Amazon cross-border e-commerce platform, sellers can request buyers to cancel orders in the following situations:

  • Sellers cannot fulfill special requests from buyers, such as customization, gift wrapping, or including invoices.
  • Sellers discover defects or damages in the products and cannot provide qualified items.
  • Sellers find out the products are out of stock and cannot be replenished promptly.
  • Sellers realize errors in the product's price or description and cannot deliver according to the order's content.

That's all for today's introduction, hoping it's helpful for everyone.